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Last Updated: [2024-29-10]
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Return and Exchange Policy
Welcome to Saleh Sallom Jewelry's Return and Exchange Policy. We are committed to ensuring customer satisfaction and providing a clear understanding of our policies.
We do not accept returns unless the product does not match your purchase order. In such cases, please contact us via email or WhatsApp within 3 days of receiving the product.
Due to the nature and value of our jewelry and diamond products, all sales are final. We do not accept product returns, but we do allow exchanges under certain conditions outlined below.
If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving the item. We will evaluate the issue and take the necessary steps to repair or replace the product if required.
Every piece of our jewelry is certified by globally recognized institutions like GIA, IGI, and IGL to ensure its authenticity and quality. Each piece undergoes a comprehensive quality inspection before shipping to ensure you receive a product that meets our high standards.
As fine jewelry is a long-term investment, we offer the following exchange options based on the product's purchase date:
Within 30 Days of Purchase:
From 30 Days to 2 Years from Purchase Date:
From 2 to 3 Years from Purchase Date:
From 4 to 7 Years from Purchase Date:
All sales for gold jewelry, silver, bullion, and gemstones are final. These products are non-returnable and non-exchangeable due to their fluctuating market value.
This policy has been established to ensure a high level of quality and service and to maintain transparency and trust with our valued customers.
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Shipping Policy
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Last Updated: [2024-29-10]
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At Saleh Sallom Jewelry, we are committed to providing a seamless and efficient shipping experience for all our customers. Please review our shipping policy carefully:
Thank you for choosing Saleh Sallom Jewelry for your jewelry and diamond purchases. Please take a moment to review our non-return policy for further details on your order terms.
If you have any questions or inquiries about our Shipping and Returns Policy, please contact us at:
Company Headquarters:
We are here to assist you and address any questions you may have.
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