FAQ
Below are some of the most common questions our clients ask before making a purchase.
If you need further assistance, feel free to contact us and our team will be happy to help.
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Pre Sale Questions
Q: “Are your diamonds natural or lab-grown?”
We offer a curated selection of natural diamonds, lab-grown diamonds, and premium alternative stones.
Each product page clearly specifies the type of stone used to ensure full transparency.
Q: “Do your diamonds come with a certificate?”
Yes.
Our diamonds and selected gemstones are accompanied by recognized laboratory certificates depending on the stone type and specifications. Certificate details are mentioned on the product page.
Q: “How can I verify my warranty or certificate?”
You can verify your warranty certificate directly through our Certificate Verification page by entering your certificate number.
If your certificate is issued by an international laboratory, you may also verify it directly through the official laboratory websites below:
IGI (International Gemological Institute):
https://www.igi.org/verify-your-report
GIA (Gemological Institute of America):
https://www.gia.edu/report-check
HRD Antwerp:
https://www.hrdantwerp.com/en/check-your-report
IGL (International Gemological Laboratory):
https://www.igl-labs.com/verify-a-report
If you need any assistance with verification or certificate details, our team is always available to help.
Q: “What materials are used in your jewelry?”
Our jewelry is crafted using carefully selected, high-quality materials, depending on the type of piece:
Natural diamond jewelry is set exclusively in 18K gold.
Lab-grown and lab-created diamond jewelry is crafted using 18K or 14K or 9K gold, depending on the design.
Opal jewelry is made with sterling silver, finished with rhodium plating for enhanced durability and shine.
For full transparency, each product page clearly specifies the materials, metal purity, and gemstone details used in that specific piece.
Q: “Can I customize a jewelry piece?”
Yes.
We offer custom-made jewelry services, including stone selection, metal choice, sizing, and design personalization.
Please contact us via WhatsApp to discuss your custom request.
Q: “How long does it take to produce a custom order?”
Custom orders typically take 10–21 business days, depending on the design complexity and stone availability.
You will be informed of the estimated timeline before production begins.
Q: “How long does delivery take?”
- UAE: 1–3 business days
GCC & International: 5–10 business days
Delivery times may vary slightly due to customs or peak seasons.
Do you ship internationally?
Yes, we offer international shipping to selected countries.
Shipping fees and delivery times are calculated at checkout based on your location.
Technical
Q: “Is my payment secure?”
Absolutely.
All payments are processed through secure, encrypted payment gateways, ensuring your personal and financial information is fully protected.
Q: “What payment methods do you accept?”
We accept major credit/debit cards/Tabby/Tamara, selected digital wallets, and other payment options available at checkout.
Q: “Can I return or exchange my order?”
Due to the precious and high-value nature of our jewelry, we do not accept returns after purchase.
Exchanges may be considered only under the following conditions:
The item received is incorrect or has a manufacturing defect.
The piece must be unused, unaltered, and in its original condition.
The exchange must be for an item of equal or higher value.
All exchange requests are reviewed by a dedicated evaluation team.
If approved, the item will be sent back to an independent laboratory for verification of the diamonds and gemstones.
The laboratory verification and handling cost is borne by the customer and is approximately USD 500.
This policy ensures the highest level of authenticity, security, and fairness for all our clients.
Q: “What if my item arrives damaged?”
If your item arrives damaged, please contact us within 24 hours of delivery with photos, and we will resolve the issue promptly.